We see Mobile Ethnography as an umbrella, remote ethnographic research technique that encapsulates multiple research methodologies such as Diary Studies, Pre-tasking, Experience Design Research, Path to Purchase, Shopper Insights, Customer Journey / CX Research – all via the Respondent’s smartphone.
A Mobile Ethnography study with as few as ten respondents can quickly provide you with a media rich contextual data set that will increase your understanding of their everyday lives and both guide and de-risk further, more immersive phases of research.
What Researchers & Designers use Mobile Ethnography for
Week-in-the-life Ethnographic studies transport you into the everyday lives of your Respondents and in a user friendly, non-invasive manner.
Mobile Diary Studies help Respondents diary what they do / consume / purchase in-the-moment, how it makes them feel and why.
Longitudinal Ethnographic Diary Studies enable you to see exactly how Respondents interact with and experience your product or service.
Mobile Ethnography gives you a periscope into the everyday, real-life context of participants.
Walk in their shoes and get under the skin of what really matters to them.
The benefits of Mobile Ethnography
Mobile Ethnography enables Respondents to effortlessly capture and record the contextual, everyday moments that matter to them.
Mobile Ethnography enables you to walk in the shoes of your respondents and witness exactly how the act, feel and behave in relation to your research topic.
Given the fact that our app is always close to hand, Mobile Ethnography gets you much closer to key moments and touch points that other research methodologies.
Mobile Ethnography Apps
Capture real-life, in-the-moment behaviours from Respondents.
An intuitive, social style UX that Respondents say is fun.
Research tasks can be assigned on a one-off or recurring basis.
Respondents effortlessly journal moments using Photos, Videos, Mobile Screen Recordings or Text.
Instantly probe Respondent uploads and ask follow up questions.
Probes and comments are immediately sent as push notifications.
Get a deeper understanding of triggers, barriers and behaviours.
A familiar, social networking style user experience maximises engagement.
Mobile Ethnography = Context + Authenticity
Our Mobile Ethnography apps give you a periscope into real life behaviours.
Flexible tasking options enable a wide variety of research methodologies.
In-the-moment videos and photos capture authentic behaviours and attitudes.
Screen Recording enables you to witness online behaviours and interactions.
Respondent uploads are instantly displayed on a user-friendly dashboard for observation, moderation and analysis.
Video transcription, keyword and thematic analysis tools make it easy to synthesise and analyse project data.
Mobile Ethnography Dashboard
How our Mobile Ethnography platform works
Want to learn more? Click on this button for detailed information about how our Mobile Ethnography platform works and how to activate projects.
Use Cases for Mobile Ethnography
Medical devices play a huge role in improving the lives of millions of patients around the world. Advancements in technology have meant that… Read More →
In the competitive world of sportswear, our client provided a running shoe designed for the most challenging conditions… Read More →
Children & Technology
Our client ran a global network of firms focussed on helping organizations to optimise the value of their services. One such service which… Read More →
Mobile Ethnography is a rich, agile way to get a deeper understanding of participants everyday lives and behaviours.
Projects can range from a few days to as long as a year but are typically 1 to 2 weeks in duration.
After analysing the engagement on hundreds of projects, we’re have learned a lot about how to optimise research for mobile and can activate your Mobile Ethnography projects in as little as one working day.
If you’d like to discuss your project and explore suggestions about how we might be able to support your research, please submit your details here and we will get back to you right away.
We’re looking forward to speaking with you.