PURCHASE AGREEMENT TERMS
If you are reading this, we’d like to thank you for asking us to quote you for your Research Project via the Purchase Agreement that was emailed to you.
Our mission is to provide you and your clients with an intuitive and seamless user experience that enables you to get a deeper understanding of the everyday, real life moments of your research Respondents. Supporting you to ensure your project goes seamlessly from quote to completion is our top priority.
However, a lot changes between the time we email you your Purchase Agreement and the time your Project actually goes live. In order to avoid any potential issues, we ask that you read these Terms which apply to the Purchase Agreement you received via email.
Clearly understanding these Terms will minimise any potential for misunderstanding and maximise the chances that your Project will go seamlessly.
If you expect the Project requirements or scope may change between the date of your Purchase Agreement and the time the Project is ready to go live, we recommend that you add a buffer to the price quoted in the Purchase Agreement that was emailed to you in order to cater for any changes or alterations between what was quoted and what may ultimately need to be set up when the Project goes live.
The Indeemo Team.
The “Customer”, “Researcher” and “Observer” have the definitions used in the Indeemo Standard Conditions of Service.
If the Project referred to above goes live more than 8 weeks after the date of the Purchase Agreement you received via email, the Project will be treated as a New Project and will be subject to re-quote based on the amended project scope and Indeemo prices that apply at that time.
The price quoted relates to functionality that is available as standard on the Indeemo platform as at the date of the Purchase Agreement you received via email. Any new features / functional upgrades launched by Indeemo after the date of the Purchase Agreement which are not included as standard in the Indeemo service are outside the scope of said Purchase Agreement. Should you wish to avail of said new features / upgrades, a revised Purchase Agreement can be prepared upon request.
The Project Scope and price quoted in the Purchase Agreement you received via email is based on the project details provided by you in your Request for Quote (RFQ). If the actual project details submitted to Indeemo for setup differ from the scope of the Purchase Agreement you received via email (e.g. the number of respondents changes, the number of countries changes, the duration of Fieldwork / app usage by respondents changes, the number of Target Groups / Segments changes, the phasing of Target Group start or end dates changes, the number of tasks changes, the types of Task List (all-at-once, scheduled or sequential) changes, the format of tasks (text only or tasks that include images or video) changes, the purpose of the project changes or if there are any additional Observer requests / audit requirements needed prior to go live that were not mentioned before the Purchase Agreement was emailed to you or if any other relevant details or information required to set up the Project changes, the actual Project details submitted to Indeemo will be treated as a new project and a revised Purchase Agreement will be prepared based on the Indeemo prices that are applicable at that date.
The price quoted in your Purchase Agreement is based on the assumption that the submission of the actual Project Details will be final drafts that have been approved and signed off by the Customer or by the Observer on whose behalf the Customer acts. If you submit Draft project details to Indeemo for project setup and later require edits or amendments, additional costs will apply.
Once the Project details have been set up by Indeemo, you will be given an opportunity to preview these details prior to go live to ensure there are no errors or omissions in the set up. The quotation in the Purchase Agreement you received via email includes one phase of edits to the Actual Project Details prior to go live to correct any typos or text errors. Multiple iterations of the tasks and project configuration / details after the Actual Project Details have been setup will incur additional costs.
Unless expressly stated in the Purchase Agreement you received via email, it is assumed all task lists and associated tasks will be text based and will not include images or video.
Alterations to the Actual Project Details or project scope after the project goes live will be treated as a new project and will be quoted in a separate Purchase Agreement if such alterations are required.
The term Fieldwork has the definition set out in the Standard Conditions of Service. The Fieldwork duration will be as stated in the Purchase Agreement that was emailed to you. Any request to extend the Fieldwork duration beyond that stated in your Purchase Agreement will be treated as a new project and will be quoted for in a separate Purchase Agreement if applicable.
Dashboard Access: Customer access to the Indeemo Dashboard enables the Customer or the Customer’s employees or Agents to moderate, analyse and process the data which Respondents upload to Indeemo. Observer access to the Indeemo Dashboard enables Observers / employees of your Client to view Respondent uploads and any Researcher / Respondent comments but not interact with or view the profile information of the Respondents.
Dashboard Access Period: Moderator and Observer access to the Indeemo dashboard will be made available upon written request from the Customer to the Customer, the Customer’s Employees or Agents and Observers nominated by the Customer for a period starting on the Fieldwork commencement date for the duration of the Fieldwork + 8 weeks.
At the end of the Dashboard Access Period, access to the dashboard will be removed for the Customer and Observers. An optional bulk export will be made available to the Customer before the end of the Dashboard Access Period to enable the Customer to completely export all project data from Indeemo. The bulk export will comprise an Excel file for all text based project data and links to a compressed “zip” file for each respondent containing all of the media the respondent has uploaded to Indeemo. After this bulk export has been provided to the Customer, the Customer will have 1 week to download all of the Project data from Indeemo. All project data will be removed from Indeemo servers 21 days after the end of the Dashboard Access Period.
If the Customer or the Observer requests an extension of the Dashboard Access Period, this extension will be treated as a new project request and will be quoted for in a separate Purchase Agreement.
Invoices for new projects will be issued on the date of the project setup request and all fees must be paid within 30 days from the date of the invoice (unless alternative phasing of payments or alternative terms are explicitly defined in your Purchase Agreement).
Indeemo reserves the right to decline requests to quote for new projects.
For the avoidance of doubt, your submission of a New Project request for the project quoted in the Purchase Agreement that was emailed to you constitutes your acceptance of the Purchase Agreement and the terms detailed herein. In accepting the Purchase Agreement you received via email and these terms, you also confirm that:
you agree to be bound by the Indeemo Standard Conditions of Service
you act as The Data Controller for this project and that Indeemo acts as The Data Processor entirely under your instruction and you agree to be bound by the terms of the Indeemo Data Processing Agreement.
you have obtained the exlicit consent of the Respondents who will take part in this research project to use the personal information they upload to Indeemo in order to take part in this research project and that this information will be used entirely for research purposes.
you have specified exactly to each Respondent how their uploaded personal information will be stored, used and distributed, for how long, and by whom and that they have explicitly consented to same.
you have obtained the consent of the Respondents to export their personal information from Indeemo to either your servers or the Observers’ servers and that you have explicitly outlined to the Respondents the exact location of said servers and if said servers are outside of the European Union.
you act as Data Controller and that all of the Researchers and Observers using Indeemo under your instruction for this research project have agreed to be bound by your own Terms and Conditions and Privacy Statement that are applicable to this project.
you agree to abide by our Data Privacy Statement.
Indeemo is a registered trading name of Tweekaboo Ltd, a company limited by shares and registered in the Republic of Ireland.