Understand the moments that matter

In-the-moment, Mobile Ethnography App & Customer Experience Platform.

 
 
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Indeemo’s Mobile Ethnography App and Customer Experience Platform enables Researchers, Designers & Brands like these capture in context, in-the-moment behaviours and experiences that help them better understand their customers.

 
 
 
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Our Mobile Ethnography platform puts you at the intersection of your Customer, their Context and the Moments in which they experience your Product or Service.

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An agile Ethnographic Research and Insights platform for your Innovation Journey

We provide Researchers, Designers, Insights Teams and Brands with an agile, Mobile Ethnography and Customer Experience platform that supplements their Design and Research requirements at every phase of their Innovation Journey.

After supporting thousands of projects, we have identified 8 phases of this Innovation Journey where augmenting your existing Research or Data with a Mobile Ethnography study can bring your customers to life and help you deliver more impactful results.

 
Indeemo Innovation Journey

1. DISCOVER

Capture authentic, in-context, in the moment behaviours, feelings and attitudes using Autoethnography and Mobile Diary Studies.

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2. SUPPLEMENT

Add an extra layer of contextual data to your Focus Groups and In-Depth interviews with Pre-tasking or Pre-work assignments.

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3. ENRICH

Get under the skin of your Target Audience and bring your Surveys and Segmentations to life with a ‘week in the life’ Video Diary Study.

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4. DESIGN

Drowning in data and metrics but still don’t know the real user? In-the-moment Contextual Diary Studies can bring your user to life.

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5. TEST

Make your Concept Testing, Ad Testing and Product Testing more agile by capturing in-the-moment video feedback.

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6. MAP

Vividly capture every online and offline trigger, touchpoint and barrier of your customers’ Omnichannel Path-to-Purchase.

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8. EXPERIENCE

Vividly experience what your Customer’s Experience at every milestone and touchpoint of their Customer Journey.

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7. PURCHASE

Add Mobile Ethnography to your Shopper Research and witness how Shoppers behave, decide and act at the point of purchase.

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Platform functionality

Our intuitive Mobile Ethnography Apps and intuitive Insights Dashboard get you closer to the moments that matter.

 
 
In-the-moment, contextual research using the Indeemo iOS and Android Mobile Ethnography Apps

Mobile Ethnography apps that get you closer

  • Our iPhone and Android apps are as familiar as Facebook and fun to use.

  • Flexible tasking options support a wide array of Research projects.

  • Ideal for international research, projects can be set up in any language.

  • Respondents post in-the-moment videos, screen recordings, photos and notes.

  • Engage respondents in-the-moment with Facebook style comments and push notifications.

 

Experiential Insights Dashboard

  • Seamlessly aggregate and moderate uploads from Research Participants.

  • Converse and probe in the moment using push notifications.

  • Easily track Respondent activity and maximise engagement with Push Notification reminders.

  • Automated Video Transcription, Keyword Analysis and Coding tools save you time analysing data.

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What our clients say about us

 
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“The first time we worked with Indeemo, we thought they were too good to be true. The platform is incredibly smooth and more advanced than anything we’ve used before, and the Indeemo team is amazing, attentive, and helpful to work with. We’ve been working with them for a while now, and they continue to wow us — and our end clients — every single time.”

Jessica, Good Run Research

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“We are huge fans of Indeemo. The tools is fantastic, simple and easy for us to moderate and analyse data. The App is elegant and engaging for respondents who time and again give us amazing insights and let us see the world from their perspective. The outputs continue to delight and surprise our clients. The team at Indeemo could not be more helpful, responsive and supportive – truly research partners with the shared aim to achieve the very best outcomes for us and our clients.”

Matt, Atticus Research

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“Indeemo is a great platform which is easy for both participant and moderator to navigate. The assistance and service provided by the Indeemo team ensures projects run efficiently and smoothly. They are always happy to help and no request is too much for them”

Sunam, Trinity McQueen