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Learn how Indeemo's Service Design Research tools can supplement your design research projects and generate richer contextual insights.
Conduct service design research any where, any time
Watch our 2 minute video to learn how Indeemo works
Check out of range of Service Design Research Tools
Mobile Ethnography
Get a deeper understanding of user needs, behaviours, motivations and experiences over a period of time using Mobile Ethnography.
Customer Journey Mapping
Research experiences in-context and in-the-moment and capture media rich feedback using our Customer Journey Mapping tools.
Service Safaris
Walk in the shoes of your customers and experience you service from their perspective using our Service Safari Research tools.
How our Service Design Research tools work
In-the-moment, Design Research is a powerful, scalable and cost effective way for you and your team to immerse yourself in the everyday lives of your customers, users or colleagues and build empathy.
Capture context with our Service Design Research App
Our apps help you research how people experience your service.
Get a multimedia, holistic, week-in-the-life understanding of your target audience.
Research what they do, where and when they do it and your services makes them feel.
Build empathy as daily rituals and routines start to emerge.
Map every moment and milestone of your Customer Journey
Our Experience Graph and Journey Mapping software gets you beyond post rationalised NPS scores and gives you in-the moment, video evidence of what of your User Experience is really like.
Participants quantify the real world experience using configurable 5 point rating scales. We automatically plot the highs and lows of their User Journey on our Experience Graph.
You get to instantly identify why a particular experience is positive or negative and more importantly, why.
Probe experiences in-the-moment with push notifications
Remotely interact with your research participants using social networking style comments and push notifications.
Probe and question their behaviours, habits, and opinions.
Push notification reminders maximise Respondent engagement.
Research omni-channel journeys
Get a richer understanding of smartphone usage behaviours.
Witness exactly how users interact with any App or Website.
Listen to their voices as they narrate their user experience.
Ideal for CX research, Remote Usability Testing or Path to Purchase research.
Powerful, interactive Service Design Research platform
Participant uploads are seamlessly organised and collated for analysis and moderation.
Interact with participants in-the-moment and probe their experiences using comments and push notifications.
Flexible roles and permissions help build empathy across the entire team.
Automated video transcription, keyword analysis and intuitive coding tools save you time on analysis.
Enterprise Validated Security
GDPR Compliant
ISO 27001 certified
Enterprise Ready
HIPAA Compliant
How people rate our Service Design research tools on G2 Crowd
REBECCA O
Reader in the Sociology of Food and Families Enterprise
“Indeemo enabled our ethnographic learning and teaching during the pandemic.”
Posted on G2
Other Service Design Research Methodologies
Learn more about the various service design research methods we support.
We’re here to help you excel: 6* Strategy and Concierge Support
Unlike other providers we are only too happy to take you through everything to help ensure your project is successful.
Our strategists will work closely with you to understand your specific requirements, and to propose strategies for addressing the project brief.
Our support team will be on hand to ensure that you, your clients and your respondents have a 6* experience.
