Get a deeper understanding of People, Products and Experiences with Customer Experience Research.
Suitable a wide variety of research scenarios
Customer Experience Research can be applied to a range of project objectives, across multiple industries. Our Customer Experience experts will work closely with you to understand your objective and propose the best research strategy so you and your team can harness the power of this qualitative research methodology.
Get up and running fast
If you are new to Customer Experience Research, one of our experts will explain how you can leverage this powerful method to capture rich contextual insights about people, products and experiences.
6 Star Strategy & Support
We will guide you every step of the way to ensure you get the most value out of ourCustomer Experience app, and you, your clients and research participants have a 6 Star experience.
Talk with an Indeemo expert
Fill in your details and one of our experts will be in touch for a free, no-obligation personalized consultation about your Customer Experience Research requirements and how we can support you.
Uncover context rich, real life insights fast with our AI powered Customer Experience Tools
Our Customer Experience software provides you with an intuitive mobile app and a powerful, Pinterest-style dashboard.
Conduct Customer Experience Research in any location, and leverage the power of photo, video, and mobile screen recording to bring your research participants to life.
Get closer with our intuitive Customer Experience app
Capture context rich, in the moment insights with our Customer Experience Research App.
Understand needs, wants and behaviours with video, photos, mobile screen recordings and text.
Interact with research participants via social networking style comments and push notifications.
Import video from Zoom and Teams
Import Interviews and Focus Groups from Zoom, Microsoft Teams or your computer.
Transcribe them within minutes in over 25 different languages.
Analyse hours of video in minutes using powerful Generative AI prompts.
Analyse faster with our AI powered Customer Experience Dashboard
Seamlessly collate context-rich, video, photo and text based data on a beautiful, Pinterest style dashboard.
Engage participants in a private, 1-1, social networking style manner.
Reduce analysis time by over 40% with automated video transcription, keyword analysis and Generative AI analysis tools.
Build empathy and increase ROI by continuously mining your Research Repository for new insights.
Automated Customer Journey Mapping
Our platform automatically converts every moment of your customer’s journey into an interactive, multi media Customer Journey Map.
Not only do you get a Journey Map showing you the highs and lows of their Customer Journey, you can click into each video, photo or screen recording and to understand why a particular experience was positive or negative.
Indeemo User Journey Mapping Dashboard
Our research tool supports a vast array of Journey Mapping research projects: everything from exploratory / discovery Journey Mapping research (that aim to capture how customers organically discover, onboard or use your particular product or service) to in-context customer experience audits where your customers share their in-the-moment experiences as they make their way through existing, known customer journeys.
Stay compliant with Enterprise Validated Security
We have been independently audited and approved by the Technology Risk Offices / Information Security teams of these clients and are happy to support such security audits / penetration tests for clients wishing to procure an annual license to our Platform. We are ISO27001 and HIPAA certified and GDPR compliant.
GDPR Compliant
ISO 27001 Certified
Enterprise Ready
HIPAA Compliant
Check out what our customers say about our
Customer Experience tools
KAREN T.
University Lecturer
“Indeemo : A Transformative Leap in Research and Data Analysis”
It revolutionised the way I can work, enabled me to capture the lived experiences of teachers easily, enables you to understand their experiences without having to be present in the research field.
The new AI function will take research to a new level. I spent 3 days reading through my data gathering a basic understanding of what the data was showing, with the new function I could do this with minutes and produce a much more detailed summary, identify themes and have it in a format that was easily understood.
It would take months to get to this point of data analysis.
Posted on G2
KATE
Managing Director, Market Research
"Ultra useful platform for trials, Customer Experience..."
Excellent. They're super helpful, knowledgeable, professional and friendly. The team really take an interest in the success of your project. Support team is very responsive.
It's easy to use for researchers and respondents. It's flexible and (mostly) intuitive. Collecting responses via smart phones is great as most respondents have these on them at all time, which means we capture lots of experiences and thoughts in the moment.
Posted on Capterra
Get started with Diary Study today
Connect with your customers, users, or patients in their everyday lives. Understand their in-the-moment wants, needs, behaviours and experiences. Innovate faster with rich, actionable insights.
Feel supported: 6* Strategy and Concierge Support
Unlike other providers we are only too happy to take you through everything to help ensure your Customer Experience project is successful.
Our strategists will work closely with you to understand your specific requirements, and to propose strategies for addressing the project brief.
Our support team will be on hand to ensure that you, your clients and your respondents have a 6 Star experience with our Customer Experience App
