What you can use our Customer Journey Mapping tool for
Customer Journey Mapping
Map each touchpoint in-the-moment and vividly explore how your Customers really behave at each stage and milestone of their Journey with your brand.
Research omni-channel Journeys
Mobile Screen Recording helps you research omni-channel journeys and experience how your customers interact online, at home or in-store.
Customer Experience Audits
Get beyond NPS scores: conduct media rich customer experience deep dives that bring your real world customer’s journey to life.
Rather than relying on NPS and surveys for customer experience research, our mobile app connects you privately to your customer so they can show you how they actually behave, in-context and in the moment.
Talk with an Indeemo expert
Fill in your details and one of our experts will be in touch for a free, no-obligation personalized consultation about your Customer Journey Mapping requirements and how we can support you.
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How our Customer Journey Mapping tool works
Measure experiences in-context
Indeemo’s, Instagram style, customer journey mapping research app enables you to connect privately with your customers or research participants.
Participants diary their customer journey by capturing their customer experience in the moment using either photos, videos, screen recordings of text.
Every moment of their customer journey is rated on a configurable 5 point scale that enables them to quantify their in-context customer experience.
Automated Customer Journey Mapping
Our platform automatically converts every moment of your customer’s journey into an interactive, multi media Customer Journey Map.
Not only do you get a Journey Map showing you the highs and lows of their Customer Journey, you can click into each video, photo or screen recording and to understand why a particular experience was positive or negative.
Indeemo User Journey Mapping Dashboard
Our research tool supports a vast array of Journey Mapping research projects: everything from exploratory / discovery research to in-context customer experience audits where your customers share their in-the-moment experiences as they make their way through existing, known customer journeys.
Map omni-channel customer journeys
Capture online / mobile Customer Experiences with our Mobile Screen Recording capability.
Witness exactly how customers experience your mobile website or apps.
Hear their voices as they describe what is positive or negative and why.
Augment existing logs and analytics with media rich insights that help you optimise your User Experience and increase conversions.
Customer Journey research dashboard
Seamlessly aggregate multimedia customer experience data on an intuitive, media rich dashboard.
Collate and analyse experience data from multiple CX research projects in a simple to use interface.
Our dashboard automatically turns in-the-moment experience data into interactive Customer Journey maps that shows you their contextual journey, touchpoint by touchpoint.
Quickly analyse and code customer feedback with powerful automated video transcription, keywords analysis and tagging tools.
Enterprise Validated Security
Our best in class information security creates a safe space for you to research your customer experience.
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Information Security
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We’ve got your back: 6* Strategy and Concierge Support
Indeemo’s Customer Journey Mapping research tool is a powerful way to get the real-life perspective of your customer’s customer experience as they explore, purchase or use your product, service or experience.
We have supported hundreds of customer journey research projects.
We can activate your next journey mapping project in as little as one working day.
