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Enhancing Government Research through Secure Diary Studies
Client: Department for Work and Pensions (DWP), UK Government
The Challenge
The DWP sought to conduct a nuanced, longitudinal diary study to gain real-time insights into the experiences of parents participating in the Reducing Parental Conflict (RPC) programme.
The Solution
Indeemo was procured to enable a mixed-method approach, offering a secure and versatile platform for participants to record and share their experiences through text, photo, and video diary entries.
The Fieldwork
16 Respondents
2 Tasks per week
4 weeks
Strategy: Sequential Task List
Outcome
The diary study provided valuable, immediate insights into participant engagement with the RPC programme, while maintaining stringent information security protocols essential for governmental research.
The DWP's In-House Research Unit (IHRU) aimed to understand the intricacies of parental engagement in the RPC programme interventions and the impacts on family life. Traditional data collection methods could not capture the immediacy and context-specific nuances of participants' experiences. The DWP required a secure and flexible research tool that would respect the sensitive nature of the data being collected.
Implementation
Indeemo's platform was selected for its robust security features and its ability to collect qualitative data in a format that was both user-friendly and rich in detail. The platform allowed participants to respond to bi-weekly prompts with text, videos, and photos, providing a holistic view of their experiences. Indeemo's push notification system ensured timely participation, and the intuitive interface encouraged honest and thorough entries.
Information Security
In the domain of government research, where data sensitivity is paramount, Indeemo's platform stood out for its commitment to information security. The platform was meticulously designed to comply with the highest standards of data protection, including end-to-end encryption and strict access controls. Indeemo's security protocols ensured that all participant data—especially the more vulnerable video entries—were stored and transmitted securely, with only authorised research personnel granted access.
Data anonymization techniques were implemented to further protect participant identity, ensuring that insights could be shared across the DWP without compromising individual privacy. Regular security audits and compliance with governmental information security standards reinforced the trust in Indeemo’s platform, making it a reliable tool for sensitive research.
Results
The use of Indeemo resulted in a rich dataset that offered immediate and contextual insights into the RPC programme's effectiveness. Participants' entries revealed the real-time impact of the interventions on family dynamics and provided the DWP with valuable feedback to inform future programme development.
The Power of Video Research
Video research through Indeemo's app brought a new dimension to the DWP's diary study. The benefits were manifold:
Contextual Insights
Video entries provided a rich context, capturing the nuances of participants' environments and non-verbal cues that text entries could not convey.
In-the-Moment Data Capture
Videos allowed participants to record their thoughts and feelings spontaneously, offering unfiltered insights into their experiences as they unfolded.
Closer Participant Connection
The visual and auditory elements of video made researchers feel closer to participants, fostering a deeper understanding of their situations.
Stimuli for Follow-Up Interviews
Video diaries served as powerful stimuli in subsequent interviews, prompting detailed discussions and reflections.
Enhanced Engagement
Participants often found video recording more engaging than writing, leading to higher quality data and more consistent diary entries.
Richer Data for Analysis
Videos offered a multi-dimensional dataset that could be analysed for both verbal and non-verbal communication, leading to more comprehensive findings.
Conclusion
The collaboration with Indeemo demonstrated the platform's capacity to facilitate complex research studies within governmental settings, ensuring data security and participant confidentiality. The case of the DWP's diary study underscores Indeemo's role as a leader in providing secure, qualitative research tools for public offices, enabling them to conduct comprehensive and sensitive research effectively.
Protected, safe and secure
Protected: Our exclusive connection with research participants provides unparalleled privacy and trust.
Safe: Login anonymity for participants and separate recruiter accounts prevent PHI from being disclosed.
Secure: Our platform has been thoroughly examined by leading healthcare organisations for maximum security.
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