5 Tips for Capturing Rich Patient Feedback

The path to optimal design is intricately tied to the insights and feedback from its end-users - in this context, the patients. This blog delves into the criticality of patient-centred feedback in the design and production of medical devices, emphasising the role of asynchronous and in-the-moment qualitative research. Here, we provide five essential tips for capturing invaluable patient feedback during prototype testing, ensuring that the final product not only meets clinical requirements but also aligns with patient needs and preferences.

Video Diaries and Patient Experience Research

For healthcare research, the adoption of video in patient diaries represents a pivotal shift, enhancing our grasp of patient experiences with a depth and immediacy previously unattainable. This condensed exploration delves into the transformative impact of video diaries, underscoring their role in enriching patient narratives and their integration into broader research methodologies.

Tips for using a Diary Study for Patient Experience Research

At the intersection of patient-centred care and patient experience research sits a diverse array of research methodologies. Quantitative techniques and tools, such as, patient satisfaction surveys are often embedded in the fabric of understanding patient experiences - both within and outside of the hospital/clinic setting. Qualitative methodologies focus on a deeper dive into the lives of patients. Techniques, such as, one-to-one interviews or patient focus groups, tend to peel back the layer of quantitative data.

Diary Studies, HealthcareIan TwohigSeptember 5, 2022Patient experience research

The benefits of Journey Mapping tools for Patient Experience research

Our understanding of the patient journey had already become increasingly complex. Tele-health and digital health services have disrupted the traditional modes of patient flow. Patient journey mapping involves a set of tools and techniques that can can help our understnading of this non-linear process with positive patient experience outcomes

Journey Mapping, HealthcareIan TwohigJuly 26, 2022Patient experience research

Tips on how to use a Patient Experience Research Tool: An Alternative to Patient Satisfaction Surveys

How we capture insights about patient experiences has come a long way. Researchers and patient experience management have begun to embrace new tools and technology to get under the hood of quantitative data. This blog puts the spotlight on innovative technology for qualitative patient experience research.

Experience ResearchIan TwohigJuly 19, 2022Patient experience research

For advice and best practices on how to get closer, understand deeper and innovate faster, browse our blog or type in any search term here.