In this article we explore how Digital Ethnography tools are becoming a preferred alternative to Market Research Online Communities (MROCs) for some of our clients. They value the intimacy of engaging participants privately and the in-the-moment, multi context richness that smartphone enabled video helps them capture.
Read MoreUX Debt is commonly associated with poor/negative user experience. The outcome of which, results in increased costs, time and resources to improve on the shortcuts taken during the initial product design process.
Read MoreThe FCA’s Consumer Duty will impact the practices and policies of over 60,000 financial firms in the UK. Every financial services institution we have spoken to have raised questions about how best to conduct the research required to achieve compliance. This post shares details on the methods and research tools that can help.
Read MoreClients across every industry and sector are investing heavily into researching all aspects of sustainability. In the past 12 months, we have supported research into everything from E-Vehicle Customer Journey Research to Gen Z sustainability attitudes to waste disposal behaviours, to researching vitamins and supplements, to designing behaviour change interventions for transport modal shifts.
Read MoreTo design products, services and experiences that succeed and scale, it is no longer sufficient to just conduct Discovery Research at the start of your design phase and rely solely on the needs, pain points and insights this surfaces. In an era where change happens so rapidly, you need to implement tools to conduct Continuous Discovery research. This post explains how.
Read MorePioneering brands are successful because they intimately understand and meet both the needs and desires of their customers. Deep understanding and customer empathy enables great brands to deliver products, services or experiences that both delight their customers and help the brand achieve profitability, longevity and, in some cases, cultural impact.
Read MoreMobile Ethnography gives researchers the ability to understand all shopper personas from the super-organised Holiday Season Shoppers to the first-time Black Friday shoppers.
Read MoreAs we approach the end of 2022 and the winter months are just in sight, all eyes are on the continuing rise in living costs for many households around the world. As all demographics in society begin to feel the crunch more than ever, all industries will be searching for ways to improve their services by meeting the needs of new and existing customers.
Read MoreThere is often a misconception that qualitative and quantitative research methodologies should sit in their own silos. That is the idea that quant is quant, and if you are primarily a numbers driven team then the only research you can apply is, well, quantitative. And yes, the same goes for qualitative methodologies.
Read MoreAt the intersection of patient-centred care and patient experience research sits a diverse array of research methodologies. Quantitative techniques and tools, such as, patient satisfaction surveys are often embedded in the fabric of understanding patient experiences - both within and outside of the hospital/clinic setting. Qualitative methodologies focus on a deeper dive into the lives of patients. Techniques, such as, one-to-one interviews or patient focus groups, tend to peel back the layer of quantitative data.
Read MoreOnline Focus Groups are a traditional tool UX and Market Research, but they lack context and rely heavily on memory and claimed behaviours. If you need contextual insights, Mobile Ethnography tools and platforms are a more agile alternative to online Focus Groups that get you into the everyday lives of your MR and UX Research Participants.
Read MoreOur understanding of the patient journey had already become increasingly complex. Tele-health and digital health services have disrupted the traditional modes of patient flow. Patient journey mapping involves a set of tools and techniques that can can help our understnading of this non-linear process with positive patient experience outcomes
Read MoreHow we capture insights about patient experiences has come a long way. Researchers and patient experience management have begun to embrace new tools and technology to get under the hood of quantitative data. This blog puts the spotlight on innovative technology for qualitative patient experience research.
Read MoreOperationalising research leveraged by digital and mobile technology has become increasingly popular. Learn how a Customer Experience research tool can help you uncover qualitative CX insights
Read MoreLearn how a leading UK qualitative research agency used Indeemo's mobile qualitative research app to drive respondent engagement from younger participants.
Read MoreHow to intercept all the channels that accompany the shopping experiences. Mobile ethnography is emerging as a pioneering methodology for an omnichannel pathway
Read MoreUser research is a vital component of UX and design. In the world of user experience, the strands of research that precede innovative design and improvements to products and services, provide a holistic and transparent view of the human behind the user. User research not only precedes design, but increasingly, insights are required for an iterative and agile UX project.
Read MoreEmployee Experience (EX) Research, involves the tools, techniques, and strategies adopted by EX management and researchers to first uncover insights into the lives of the employee - and second, to leverage these insights for improvements to employee experience standards and processes.
Read MoreJourney Mapping has become a key player in helping CX management deliver the best customer experience. We have begun to see an increase in the adoption and need for a journey mapping tool to be integrated into the CX toolkit. Feedback from clients has highlighted a range of benefits resulting from this integration.
Read MoreGood UX and human-centred design requires a deep and rich understanding of the user, or more importantly, the human. The design of a new product or service involves a range of procedures and activities that are used to build a comprehensive understanding of users.
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