Articles and perspectives from our team

Group of friends in park.

Video diary studies: a beginner's guide for UX and market research

An early career researcher preparing documentation for an ethics approval submission.

Obtaining ethical approval for academic research: things to consider

A researcher reviewing participant submissions across multiple research tools on a laptop.

How to build a research ops toolkit that actually works

A research ops lead reviewing live study dashboards across multiple research projects.

Your guide to research ops: scaling research with operational rigour

Hands Writing Notes for Coding Project at Desk.

January 18, 2023

Reducing UX Debt with continuous discovery and in-the-moment research

Group of business persons talking in the office.

January 12, 2023

FCA Consumer Duty: tools and methods for research ops, MR, UX and CX teams

A product team reviewing continuous discovery research findings from customers.

November 26, 2022

Using continuous discovery research tools to build customer-centric products

November 8, 2022

Customer closeness research: what it is and how to build it into your organisation

Lady using phone at home on sofa.

August 25, 2022

Focus groups aren’t dead. But there’s a better way to understand people.

A participant using a product prototype in their home context as part of a human factors research study.

Human factors research methods for UX design, ergonomics, and product testing

Research team at laptop during a design thinking workshop.

Generative research for design thinking: methods, frameworks, and how to get started

girl using her phone to record video

Your first mobile ethnography project: a definitive guide